Member Services Supervisor

10 hours ago


Rockwall, Texas, United States YMCA of Metropolitan Dallas Full time
Job Summary

The Member Services Supervisor - Weekends is responsible for managing the facility and member needs on Friday evenings, Saturdays, and Sundays. This role oversees the Member Services function, including access to the health and fitness center, membership sales, and data entry. The successful candidate will ensure that the membership team provides exceptional service at all times, providing accurate information on activities and programs to members and participants.

Key Responsibilities
  • Ensure prompt and courteous service is delivered to members/participants.
  • Convey enthusiasm and a basic knowledge of all program areas to members and participants, referring patrons to the correct staff member when needed.
  • Supervise, hire, train, and terminate Member Services staff.
  • Oversee the daily operations of the Membership Team.
  • Responsible for weekend Member Service staff performance.
  • Accurately complete data entry for service desk staff close out and deposits.
  • Ensure that accounting and related procedures are followed for cash reporting and sales.
  • Responsible for membership and program sales for the entire branch.
  • Responsible for all membership files.
  • Assist members, provide leadership to Member Service Representatives, and sell the YMCA to prospective members.
Requirements
  • High school education, or equivalent; two years of post-high school education preferred.
  • One year or more of related experience in supervising a service, sales, and/or office environment.
  • Knowledge of office etiquette, procedures, and office machines.
  • Effective supervisory skills and effective communication skills.
  • Outgoing, energetic, and a PEOPLE PERSON, with a positive attitude and a willingness to learn.
  • Basic computer skills and a pleasant phone voice.
  • Bilingual preferred.


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