IT Support Specialist

5 days ago


Cleveland, Ohio, United States Syntec, LLC Full time

At Syntec, LLC, we are seeking a highly skilled Tier 2 IT Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing expert-level technical assistance to our clients across various dental practices. This role is ideal for individuals with a strong background in IT and excellent problem-solving skills.

The salary range for this position is $50k-$65k/year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, paid holidays, vacation time, PTO, and sick days.

To excel in this role, you will need to have a minimum of 3 years of experience in an IT support role, along with advanced performance analysis and troubleshooting skills. You should also be proficient in Microsoft Windows Server 2012 or later operating systems, as well as Microsoft Windows Desktop 7, 8/8.1, 10, and 11 Professional operating systems.

You will work closely with our team to resolve client issues, troubleshoot hardware and software problems, and provide ongoing desktop and remote support. Additionally, you will assist with new office build-out projects, which may involve installing infrastructure cabling, audio-visual equipment, and ceiling, wall, and desk mounts for computers and peripherals.

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.


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