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Medical Office Receptionist

2 months ago

Tampa, Florida, United States Anne Arundel Dermatology Full time

Position Overview:

At Anne Arundel Dermatology, we prioritize exceptional care for our patients and our team members alike. Our core values include Patient First, Caring, Accountability, Trust, One Team, and Growth.

With over 50 years of experience, our mission is to deliver the highest quality and comprehensive range of medical, surgical, and aesthetic skin care services. We have built a robust team of dermatologists across the Mid-Atlantic and Southeastern regions, with over 250 clinicians and more than 110 locations.

We are currently seeking a dedicated Front Desk Receptionist to join our dynamic team. This role is crucial in ensuring a seamless patient experience and efficient office operations.

Why Choose Anne Arundel Dermatology?

We are committed to ongoing training and professional development for our staff. Our team stays updated on the latest advancements in dermatology, including research, new treatments, and preventive care. Joining us means more than just a job; it’s an opportunity for intensive training and long-term career growth.

Key Responsibilities:

  • Welcome patients warmly and professionally.
  • Manage phone calls, schedule appointments, and handle referrals.
  • Accurately document phone messages.
  • Input complete patient demographics during appointment scheduling.
  • Verify and ensure the accuracy of patient charts.
  • Facilitate patient check-in and check-out processes.
  • Monitor patient flow in the reception area and communicate effectively with patients.
  • Collect patient payments proactively.
  • Maintain weekly inventory updates.
  • Uphold patient dignity and empathy in all interactions.
  • Process inventory orders as needed.
  • Conduct end-of-day reports and balance payment totals.
  • Distribute incoming correspondence in patient charts.
  • Address all phone messages, faxes, and interdepartmental mail promptly.
  • Assist colleagues as required.
  • Perform additional duties as assigned by management.

Qualifications:

Education and Experience:

  • High School Diploma or GED (required).
  • 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical environment (preferred).
  • Experience in Dermatology is a plus.

Skills and Abilities:

  • Exceptional customer service and communication skills.
  • Understanding of HIPAA regulations.
  • Able to multitask effectively.
  • Strong organizational and time management skills.
  • Ability to thrive in a fast-paced and sometimes stressful environment.
  • Detail-oriented with strong problem-solving skills.
  • Proficient in using multi-line phone systems.
  • Capable of operating standard office equipment (computer, fax, copier, scanner, etc.).
  • Intermediate computer skills and familiarity with EMR systems.
  • Fluent in English.
  • Ability to accurately sort and file materials.
  • Willingness to travel to other local offices as needed.

Physical Requirements:

  • Ability to sit, stand, stoop, and reach.
  • Manual dexterity to operate a keyboard.
  • Correctable vision to 20/20 and normal hearing range for telephone communication.
  • Ability to lift and carry up to 30 pounds.