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Help Desk Technician with Security Clearance

4 weeks ago


Herndon, Virginia, United States Piper Companies Full time

Piper Companies is seeking a highly skilled Help Desk Technician to support a restricted program in a dynamic environment. As a Help Desk Technician, you will be responsible for providing top-notch support to end users, troubleshooting and resolving issues, and escalating complex problems to senior technicians. Your expertise in Microsoft's cloud computing platform, Azure, will be invaluable in this role.

Responsibilities:

  • Respond to end-user inquiries via phone and email
  • Troubleshoot and resolve computer hardware and software issues
  • Handle ticketing system and escalate complex issues
  • Collaborate with senior technicians to resolve complex problems

Qualifications:

  • 1+ years of experience in Information Technology or Help Desk/Service Desk
  • Working knowledge of troubleshooting and configuring computer hardware and software
  • Active TOP SECRET/SCI security clearance

Compensation:

  • $80,000 - $95,000 per year
  • Medical, dental, vision, and 401(k) benefits
  • Paid time off and holidays

Keywords:

  • Azure
  • Help Desk
  • Security Clearance
  • TOP SECRET/SCI
  • Microsoft
  • Cloud Computing