Customer Service Representative

1 week ago

Las Vegas, Nevada, United States Model 1 Inc. - Las Vegas Full time

Location: Las Vegas, NV

Pay Range: $20 to $25 per hour

Position Overview

Join our dynamic team at Model 1 Inc. as a Service Administrator, where you will be integral to our operations. In this position, you will collaborate with various professionals across departments to ensure customer satisfaction and operational efficiency.
The Service Administrator is tasked with accurately documenting customer inquiries regarding vehicle services.
This role demands exceptional customer service abilities and a solid understanding of the automotive and bus sectors.
When customers seek repairs, you will input detailed information into our software system, outlining necessary repairs, estimated timeframes, and alerting the Service Department accordingly.
This role also encompasses certain warranty responsibilities, making your communication skills essential as you are often the first point of contact for customers in the service department.

About Model 1 Inc.

Established in 1980, Model 1 Inc. has evolved into the largest dealership in the nation, representing over 20 leading manufacturers across the United States.
Our success stems from our commitment to understanding and investing in our customers, providing not just a service, but a partnership in navigating challenges and envisioning future solutions.

Core Values

At Model 1, we embody our core values:

  • Problem Solving: Collaborate to find effective solutions and consider all perspectives.
  • Creating a Welcoming Environment: Foster a friendly atmosphere that encourages open communication.
  • Forward Thinking: Stay proactive and seek innovative methods to enhance our services.
  • Work-Life Balance: Align professional responsibilities with personal priorities.
  • Accountability: Take initiative and ensure quality service from start to finish.

Key Responsibilities

As a Service Administrator, your duties will include:

  • Assessing vehicle condition upon arrival.
  • Engaging with customers to discuss service needs.
  • Completing work orders and necessary warranty documentation.
  • Maintaining an organized workflow and tracking vehicle status.
  • Serving as the main contact for customer inquiries related to your department.
  • Providing customers with updates on repair costs and timelines.
  • Coordinating with service management regarding quotes and service updates.
  • Ensuring positive relationships with vendors and customers alike.
  • Collaborating with sales, parts, and warranty departments as needed.
  • Assisting with warranty claims and ensuring compliance with manufacturer guidelines.
  • Maintaining communication with all repair facilities regarding estimates and approvals.
  • Documenting customer complaints accurately for technician diagnosis.
  • Handling incoming calls and maintaining vehicle tracking.
  • Performing additional tasks as assigned.

What You Will Gain

  • Comprehensive benefits package including health insurance and paid time off.
  • Ongoing training to enhance your professional development.
  • Access to a broad network of mentors and career advancement opportunities.
  • Utilization of advanced technology to improve service efficiency.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Familiarity with service and parts department operations.
  • Strong communication skills for effective customer and internal interactions.
  • Understanding of customer needs within the automotive industry.
  • Professional demeanor and collaborative attitude.
  • Excellent organizational skills.
  • Punctuality and reliability.
  • Bilingual abilities are a plus.
  • Ability to work independently and as part of a team.
  • Proficient in computer applications (Word, Excel).

Physical Requirements:

  • Work will occur in both office and outdoor settings.
  • Ability to perform physical tasks such as kneeling, climbing, and lifting up to 50 pounds.
  • Good manual dexterity is required.

Model 1 Inc. reserves the right to modify job responsibilities as necessary.

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