Patient Services Coordinator

2 months ago


Yukon, Oklahoma, United States INTEGRIS Health Full time
About the Role

INTEGRIS Health is seeking a highly skilled Patient Services Representative to join our team in Yukon, OK. As a key member of our Outpatient Clinic team, you will play a vital role in providing exceptional care to our patients.

Responsibilities
  • Receive and dispatch incoming phone calls in a timely and efficient manner.
  • Collect payments for copays and deductibles, and make financial arrangements for patients as needed.
  • Perform check-in and check-out duties accurately and timely, ensuring seamless patient flow.
  • Make appointments for visits and inform clinical employees or providers of any emergencies.
  • Verify insurance eligibility and benefits, and record the information in the medical record.
  • Complete referrals to specialty providers, home health, and other relevant services.
  • Accurately enter patient demographics into the practice management system.
  • Take messages when answering the telephone, correctly spelling names and identifying patients by two patient identifiers.
  • Direct messages to clinical employees and providers as needed.
  • Manage a high volume of telephone calls and patient interactions, maintaining excellent telephone etiquette and organizational skills.
Requirements
  • 1 year of clerical experience preferred.
  • Experience in cashier procedures, basic accounting, clinic check-in/out procedures, basic health insurance, HMO, PPO, and medical terminology.
  • General knowledge of CPT and ICD-9 coding preferred.
  • 6 months of customer service experience and 6 months of telephone customer service experience preferred.
  • Ability to communicate effectively in English (verbal and written).
About INTEGRIS Health

INTEGRIS Health is Oklahoma's largest not-for-profit health system, with a mission to partner with people to live healthier lives. We offer a range of benefits, including front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave.



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