Patient Services Coordinator
2 months ago
INTEGRIS Health is seeking a highly skilled Patient Services Representative to join our team in Yukon, OK. As a key member of our Outpatient Clinic team, you will play a vital role in providing exceptional care to our patients.
Responsibilities- Receive and dispatch incoming phone calls in a timely and efficient manner.
- Collect payments for copays and deductibles, and make financial arrangements for patients as needed.
- Perform check-in and check-out duties accurately and timely, ensuring seamless patient flow.
- Make appointments for visits and inform clinical employees or providers of any emergencies.
- Verify insurance eligibility and benefits, and record the information in the medical record.
- Complete referrals to specialty providers, home health, and other relevant services.
- Accurately enter patient demographics into the practice management system.
- Take messages when answering the telephone, correctly spelling names and identifying patients by two patient identifiers.
- Direct messages to clinical employees and providers as needed.
- Manage a high volume of telephone calls and patient interactions, maintaining excellent telephone etiquette and organizational skills.
- 1 year of clerical experience preferred.
- Experience in cashier procedures, basic accounting, clinic check-in/out procedures, basic health insurance, HMO, PPO, and medical terminology.
- General knowledge of CPT and ICD-9 coding preferred.
- 6 months of customer service experience and 6 months of telephone customer service experience preferred.
- Ability to communicate effectively in English (verbal and written).
INTEGRIS Health is Oklahoma's largest not-for-profit health system, with a mission to partner with people to live healthier lives. We offer a range of benefits, including front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave.
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