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Retail Sales Representative

2 months ago


Saugus, Massachusetts, United States GP Mobile Full time

Job Overview

As a Retail Sales Representative at GP Mobile, you will be a key member of our Retail Team of Experts, bringing the T-Mobile brand to life and delivering an exceptional customer experience. You will be a brand ambassador, building energy and excitement around our products and services, and thriving in a fast-paced environment where technology innovations, customer needs, and the retail experience are continuously evolving.

Key Responsibilities:

  • Builds proficiency in serving and selling to customers, providing a world-class customer experience, and building loyalty by:
    • Helping customers pick up where they left off in their shopping journey, whether online, through customer care, or in-store.
    • Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
    • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love.
    • Approaching service and sales needs with composure, integrity, and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
    • How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning-fast LTE network.
    • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
    • Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems, and reference resources.
    • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
    • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
    • Successfully identify and hand off small business leads.
    • Support team initiatives and create an inclusive environment.

Requirements:

  • At least 18 years of age.
  • Legally authorized to work in the United States.
  • High School Diploma or GED.
  • Bilingual candidates encouraged to apply.

What We Offer:

  • Competitive base pay plus milestone bonuses.
  • Benefits for part-time and full-time associates.
  • Medical, dental, and vision benefits.
  • Generous paid time-off programs.
  • Phone service discounts.
  • Serious growth potential for your career