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Food Service Operations Manager

2 months ago

International Falls, Minnesota, United States Baskin Robbins Full time
Are you a strategic leader passionate about team development?

If you excel in a lively and dynamic setting where you can demonstrate your expertise and character, then a position as a Management Member at a Baskin Robbins franchise could be an ideal career opportunity. Our franchise is committed to enhancing our customers' experiences by providing them with outstanding products and service, all delivered with a friendly demeanor. Every member of our team, from franchise owners to managers to crew members, collaborates with enthusiasm and pride. If you're eager to contribute to a thriving team, consider this exciting opportunity.

Key Responsibilities of the Operations Manager:
  • Guide a team to provide outstanding customer experiences
  • Ensure operational excellence and boost sales
  • Manage restaurant functions in accordance with Baskin Robbins and franchise standards
Essential Duties:
  • Team Development:
    • Promote a respectful and inclusive team culture
    • Offer coaching, constructive feedback, and recognition
    • Recruit, train, and nurture staff
    • Support ongoing learning and professional growth
  • Operational Excellence for Customer Satisfaction:
    • Prioritize exceptional customer service
    • Lead by example in all interactions
    • Ensure adherence to brand standards
    • Empower the team to achieve business objectives
  • Financial Performance:
    • Drive revenue and manage expenses
    • Uphold safety and security protocols
    • Evaluate business performance and establish targets
Qualifications:
  • Skills:
    • Strong verbal and written communication abilities
    • Financial acumen
    • Prior supervisory experience
    • Minimum age of 18
    • High school diploma or equivalent
  • Core Competencies:
    • Customer Orientation
    • Results-Driven Mindset
    • Analytical Problem Solving
    • Team Building Skills
    • Conflict Resolution
    • Mentoring and Developing Others

Taking on the role of Operations Manager at a Baskin Robbins franchise allows you to lead a dedicated team, ensure customer satisfaction, enhance profitability, and be part of a vibrant and successful brand.