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Healthcare Services Coordinator

2 months ago

Santa Monica, California, United States LifeStance Health Full time

Company Overview:
At LifeStance Health, we are dedicated to addressing the mental health needs of individuals, families, and communities. Our commitment to providing exceptional mental healthcare is unwavering, and we take pride in having a team that shares this vision.

Position Summary:
The Healthcare Services Coordinator plays a crucial role in facilitating medical care by acting as a liaison between patients and psychiatric professionals. This position is vital in ensuring high-quality service for both in-person and remote interactions.

Key Responsibilities:

  • Operational Excellence:
    Foster a positive workplace culture and engage with staff to enhance team dynamics.
  • Deliver exceptional customer service by promptly addressing patient inquiries and managing challenging situations with empathy.
  • Maintain effective communication with colleagues, clinicians, and patients to support optimal care delivery.

Patient Support:

  • Assist psychiatric professionals with essential patient care tasks, including managing prior authorizations and coordinating necessary documentation.
  • Facilitate communication between patients, medical personnel, and pharmacies to ensure seamless care.
  • Manage incoming calls related to medical services, addressing medication inquiries, refill requests, and appointment changes.
  • Ensure accurate documentation of patient pharmacy information and assist with telehealth access and technical issues.

Clinician Support:

  • Provide administrative assistance to clinicians, including sending correspondence and coordinating patient inquiries.
  • Support clinicians in the patient termination process as required.

Qualifications:

  • Proven ability to manage multiple tasks and prioritize effectively to enhance patient experiences.
  • Strong interpersonal skills, with the ability to work both independently and collaboratively.
  • Excellent verbal and written communication skills.
  • Proficient in computer applications, including Microsoft Office and electronic medical records.
  • Experience handling sensitive information in compliance with privacy regulations.

Education and Experience:
A high school diploma or equivalent is required; an associate's or bachelor's degree is preferred. A minimum of one year of experience in healthcare operations or customer service is advantageous.

Commitment to Diversity:
LifeStance Health is an equal opportunity employer, dedicated to fostering an inclusive environment for all employees.