Front Desk Professional
5 days ago
**Job Title:** Front Desk Professional
**Estimated Salary:** $15.00-$17.00 per hour
PrideStaff seeks a dedicated and organized Front Desk Professional to provide top-notch guest service and support our team in West Knoxville. This role involves managing front desk operations, ensuring accurate and efficient processing of guest transactions, and maintaining a clean and welcoming environment.
**Responsibilities:**
- Reconcile the cash drawer before and after shift by counting bank and printing cashier shift report
- Check house count to determine the rooms available for the day/monitor sellable rooms and release as needed
- Answer phone within 3 rings with a professional tone and manner
- Pre-blocks arrivals with special requests and for groups as required on shift
- Check expected departures; clears checkouts or extends stays after check out time
- Obtain a form of payment for all incoming reservations
- Obtain the required incidental hold on all guest rooms
- Ensure guest registration card has vehicle information
- Stay visible to all guests
- Utilize Canary authorization to maintain compliance with credit card security requirements
- Update Clean me next as needed for stayovers/ unexpected checkouts
- Ensure all rooms are physically inspected before marking rooms inspected or checking a guest in
- Monitor and respond to guests via Akia, report any issues to management
- Monitor front desk email and print items
- Stay up to date on CLC trainings and Member web trainings
- Check all CLC guests out in a timely manner
- Respond promptly to any guest's inquiries or complaints
- Show personal control in front of guests by maintaining positive attitude
- Treat all coworkers and guests with respect at all time
- Document any guest accidents by completing the accident report form
- Complete the maintenance log on Clean Me Next whenever a complaint is reported
- Responsible for general cleaning of the lobby, coffee station and lobby restrooms
- Assist with breakfast as required depending on the shift/Night Audit generally preps
**Requirements:
- High School diploma or GED preferred
- Customer service experience required
- Experience handling cash
- Attention to detail
- Knowledge of the hotel layout, all amenities offered, and all procedures
- Knowledge of local geographic area knowledge, area businesses, services, major highway/street information, and community events and attractions
**PrideStaff offers a dynamic work environment, opportunities for advancement, and a competitive salary package. If you are a motivated and results-driven individual who enjoys working in a fast-paced setting, we encourage you to apply for this exciting opportunity.
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