Hotel Concierge Representative

5 days ago


Knoxville, Tennessee, United States Crowne Plaza Knoxville Full time

Job Summary

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We are seeking a reliable and enthusiastic Bell Attendant to join our team at the Crowne Plaza Knoxville. As a Bell Attendant, you will be responsible for ensuring that our guests have a great stay with us.

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About You

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  • You should be hard-working, dependable, and display a commitment to guest satisfaction.
  • You should be able to lift over 25 pounds and stand for long periods.
  • You should have excellent communication skills and customer service skills.
  • You should have prior experience of 1 year in hospitality as a bell attendant or similar position in customer service.

The Role

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As a Bell Attendant, you will:

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  • Support the front desk staff and bell captain with check-in and responding to guest requests.
  • Answer guest requests and assist with other duties as assigned such as bringing up room service, delivering mail and dry cleaning, and checking luggage for storage.
  • Assist with guest luggage and carry items to their room on bell carts in a safe and professional manner.
  • Welcome guests upon their arrival to the hotel and see them off upon departure.
  • Make sure the bell desk is always neat and tidy.
  • Valet guest's vehicles as needed.
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Benefits and Compensation

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As a valued member of our team, you will receive:

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  • A competitive hourly rate of $15 + tips.
  • Employee Rate at IHG Hotels.
  • Health, Dental, Vision, and Term Life Insurance.
  • Paid Time Off.
  • Free On-Site Parking.
  • Free Employee Meals.
  • Employee Referral Program.
  • Discounted KAT Bus Passes.
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About Us

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The Crowne Plaza Knoxville has consistently ranked in the top 10 of all Crowne Plazas in the Americas. Our newly renovated hotel boasts 195 well-appointed rooms and 15,000 sq ft of meeting space. We offer top amenities including our renowned Mahogany's Restaurant, The Library Bar, On and Off-Site Catering, and a two-story fitness facility. With our central location, our guests are only steps away from all that Downtown Knoxville has to offer.



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