Customer Experience Ambassador
4 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Experience Ambassador to join our team at Planet Fitness Inc.
This role is responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.
The ideal candidate will have excellent communication skills, a passion for fitness and health, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Greet members, prospective members, and guests with a smile and provide a welcoming atmosphere.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Clean and sanitize restrooms, locker room areas, and equipment to ensure a clean and safe environment.
Essential Qualifications:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Compensation and Benefits:
$14.00 per hour, plus bonus pay and free Black Card Membership.
Work Environment:
Our club is open 7 days a week, and we require our team members to work a minimum of 32-36 hours per week. Onsite training is provided, and we encourage our team members to take advantage of our ongoing education and development opportunities.
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