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IT Field Support Specialist

2 months ago

Ocean City, Maryland, United States Red Knight Solutions, LLC Full time
Job Overview

At Red Knight Solutions, LLC, we are seeking a skilled Field Specialist to join our Infrastructure Delivery team. This role is responsible for providing hardware-focused, break fix services and solutions on various client products.

Key Responsibilities:

  • Performing basic and moderately complex troubleshooting and repair activities
  • Providing customer break fix support for designated equipment
  • Communicating clearly in written and verbal form
  • Possessing excellent customer service skills
  • Accepting and delivering all service calls assigned
  • Completing all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory

Requirements:

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Must own a basic repair tool kit

Benefits:

  • $40 per call/$5 per call per diem