Technical Service Coordinator
2 weeks ago
Intelli-Tec Security LLC is seeking a highly skilled Technical Service Dispatcher to join our team. As a key member of our operations team, you will play a critical role in coordinating and managing the maintenance and repair services for our facilities and other healthcare-related sites.
Key Responsibilities:
- Respond to incoming maintenance and repair requests, evaluating urgency and assigning priority levels to ensure critical issues are addressed promptly.
- Schedule service appointments efficiently, taking into account priority, technician availability, and geographic proximity.
- Dispatch the appropriate technician to the site, ensuring they have the necessary tools and information to complete the job effectively.
- Track the status of ongoing service tasks, maintaining real-time updates on progress and ensuring technicians adhere to scheduled timelines.
- Accurately enter, edit, and update service tickets in the system, maintaining organized physical and digital records of all service requests and completed tasks.
- Regularly communicate with healthcare facility managers to provide updates on service progress, estimated completion times, and any changes to the service schedule.
- Verify that completed work meets required standards and that healthcare facilities are satisfied with results, conducting follow-up calls or visits as needed.
- Handle the entry, editing, and adjustment of remote code tickets, ensuring all security protocols and access requirements are strictly followed.
- Provide administrative support to technicians, including coordinating with suppliers for parts and materials.
Requirements:
- 3-5 years of experience in a similar role.
- Two-year Associate's degree or equivalent credits towards a four-year Bachelor's degree.
- Valid Driver's License and clean driving record.
What We Offer:
- Competitive pay range of $24.00 - $32.00 per hour, depending on experience and education.
- A comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
Work Environment:
- Work is performed on-site in an office environment.
- Company business hours are 8 AM – 5 PM, Monday through Friday (exclusive of holidays).
- Employees may be subject to some lifting to 10 lbs.
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