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Debt Recovery Specialist
2 months ago
We are seeking a highly skilled and motivated individual to join our team as a Debt Recovery Specialist. In this role, you will be responsible for recovering outstanding debts on client accounts while providing a positive consumer experience.
Key Responsibilities- Communicate with consumers via phone to negotiate repayment of debts
- Conduct basic skiptracing to locate consumers
- Maintain a professional demeanor and support a positive consumer experience in all interactions
- Accurately enter data into database and tracking system
- Review consumer files and maintain confidentiality
- Medical, dental, and vision insurance
- HSA and FSA accounts
- 401K with 4% company contribution after 1 year of service
- Paid time off (17 days per year)
- Paid holidays (7 days per year + a floating holiday)
- Company-paid life insurance
- Employee assistance program
- Eligibility for annual discretionary bonus
- Hybrid remote schedule potential (up to 2 days per week) after 90 days of employment
- High school diploma or GED
- 1-3 years of collections experience or related experience
- Excellent communication and people skills
- Organized, self-motivated, and goal-oriented
- Ability to manage stressful situations while maintaining composure
- Working knowledge of MS Office
This role operates in a professional office setting, requiring the ability to talk and hear, sit or stand for long periods, and use hands and fingers to handle and feel. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and meet job requirements.
