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Patient Service Representative

2 months ago

Madison, Maine, United States Northern Light Health Full time
Job Summary

The Patient Service Representative is the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience. This role is responsible for scheduling appointments, maintaining medical records, and answering telephones in a timely and professional manner.

Key Responsibilities
  • Schedule and reschedule patient appointments based on physician availability
  • Greet visitors and patients, providing a warm and welcoming environment
  • Answer telephones, respond to messages, and direct calls to the appropriate personnel
  • Enter and update patient registration data and accounts
  • Photocopy documents as required and maintain accurate records
  • Pre-certify patients when necessary and process referral requests
  • Transcribe letters and memos as required and maintain confidentiality
  • Maintain computer backups and ensure data integrity
  • Process and sort mail, and respond to correspondence
  • Communicate with insurance companies and resolve billing inquiries
  • Correct and edit transcriptions, ensuring accuracy and attention to detail
  • Stock and order supplies, maintaining a well-stocked and organized workspace
  • Adhere to Hospital Hand Hygiene Standards and promote a safe and healthy environment
Requirements
  • High School Diploma or General Educational Development (GED) required
Working Conditions
  • Potential exposure to abusive and/or aggressive individuals
  • Work with computers, typing, reading, and writing
  • Lifting, moving, and loading 20-30 pounds
  • Prolonged periods of sitting, standing, and walking