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Automotive Service Consultant

2 months ago

New Bedford, Massachusetts, United States Berglund Of Bedford Full time
Job Overview

Berglund Of Bedford is seeking dedicated individuals to join our dynamic team as Automotive Service Consultants. We are a leading dealership group in Virginia, committed to delivering exceptional service to our customers.

WHAT WE PROVIDE:

  • Outstanding opportunities for career advancement within a growing organization
  • Comprehensive Life, Disability, and Health Insurance plans
  • 401K retirement savings plan
  • Paid time off for vacations

KEY RESPONSIBILITIES:

  • Welcome customers in a timely manner
  • Gather detailed information about customers and their vehicles
  • Accurately document all vehicle issues as described by the customer
  • Assess and recommend necessary maintenance based on vehicle age, mileage, and service history
  • Prepare precise and thorough cost estimates for labor and parts
  • Set follow-up appointments
  • Track the status of each vehicle throughout the day, providing regular updates to customers
  • Ensure that the final invoice matches the work completed on the repair order
  • Clarify all completed services and associated charges to customers

QUALIFICATIONS:

  • Demonstrated history of achieving high levels of Customer Satisfaction
  • Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is essential
  • High energy and enthusiasm
  • Commitment to a long-term career with a growing company
  • Integrity and professionalism in all interactions

Keywords: Service, Automotive, Customer Care, Vehicle Maintenance, Advisor