Patient Access Representative
3 weeks ago
Ochsner Health is a non-profit healthcare organization dedicated to serving our community since 1942. Our commitment to serve, heal, lead, educate, and innovate has driven us to become a leading provider of healthcare services in the region. At Ochsner Health, we believe that every employee plays a vital role in making a difference in the lives of our patients and their families.
Job Description
The Patient Navigator is a key member of our clinical operations team, responsible for scheduling appointments, managing patient information, and providing exceptional customer service to our patients and providers. This is a dynamic and challenging opportunity for a skilled individual to join our team and contribute to the delivery of high-quality patient care.
Responsibilities
* Schedule appointments and manage patient information in accordance with established policies and procedures
* Provide exceptional customer service to patients and providers through phone, email, and in-person interactions
* Collaborate with other departments and functional areas to ensure timely and accurate processing of patient information
* Maintain confidentiality and adhere to HIPAA guidelines at all times
Requirements
* High school diploma or equivalent required; associate degree in related field preferred
* One year of experience in healthcare, customer service, or related field required; experience in EPIC or other electronic medical records preferred
* Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment
* Ability to adapt to changing priorities and deadlines
Education
A high school diploma or equivalent is required for this role, with an associate degree in a related field being preferred. Relevant experience in healthcare, customer service, or a related field is also essential, with experience in EPIC or other electronic medical records being a plus.
Work Experience
One year of experience in healthcare, customer service, or a related field is required for this role. Experience in EPIC or other electronic medical records is preferred. As a Patient Navigator, you will have the opportunity to work collaboratively with other departments and functional areas to ensure seamless delivery of care to our patients.
Salary Range
The estimated annual compensation for this role is $45,000 - $60,000, depending on experience and qualifications. Ochsner Health offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and continuing education opportunities.
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