Club Experience Specialist
2 weeks ago
The Membership Concierge III is responsible for delivering exceptional customer service, facilitating check-in processes, handling phone calls, and maintaining knowledge of club offerings. This role also involves building relationships with members and guests, creating memorable service experiences.
Key Job Duties:
- Check-in members and guests, ensuring smooth club access
- Respond to phone calls from members and guests, addressing their needs promptly
- Stay up-to-date on club programs, events, pricing, and policies to provide expert guidance
- Foster strong relationships with members and guests, tailoring service to their preferences
- Process member transactions, changes, and requests in a timely manner
Requirements:
- High school diploma or equivalent required
- At least 1 year of customer service experience
- At least 1 year of sales experience
- Complete Membership Sales Certification within 60 days of hire
- Complete Retention Specialist Certification within 60 days of hire
Estimated Salary Range: $20.75 - $27.75 per hour based on experience and qualifications.
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