Customer Experience Specialist
4 days ago
Estimated Salary: $55,000 - $75,000 per year
About Our DealershipMark Wahlberg Chevrolet of Avon is a leading provider of new and used vehicles, as well as maintenance and repair services. Our mission is to deliver exceptional customer experiences and build long-term relationships with our clients.
Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our service team. This individual will be responsible for building strong relationships with customers, understanding their needs, and delivering tailored solutions that meet their expectations.
Key Responsibilities- Interact with customers to determine their vehicle requirements and preferences;
- Communicate effectively with customers regarding repairs, maintenance, and other services;
- Collaborate with technicians to ensure seamless delivery of services;
- Analyze customer feedback and implement improvements to enhance overall experience;
- Stay up-to-date on industry developments and best practices to maintain a competitive edge;
- Degree in business, marketing, or a related field;
- Proven experience in customer-facing roles, preferably in the automotive industry;
- Excellent communication, interpersonal, and problem-solving skills;
- Ability to work independently and as part of a team;
- Familiarity with dealership software and systems;
- Competitive salary and incentives;
- Comprehensive benefits package, including medical, dental, and vision insurance;
- Paid time off and holidays;
- Opportunities for career growth and advancement;
- Professional development programs to enhance skills and knowledge;
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