Customer Service Representative

3 weeks ago

Silver Spring, Maryland, United States Westside and Northside Lexus Full time

{"h1": "Customer Service Admin Job Description", "p": "At Westside and Northside Lexus, we strive to deliver exceptional service to our guests. As our customer service admin, you will be the face of our Service department, providing support to our guests and working closely with our service team. We are seeking a candidate with a positive attitude, excellent communication skills, and a passion for delivering great customer service.

Responsibilities:
","ul": [{"li": "Greet and engage with customers in a friendly and professional manner"}, {"li": "Review invoices with guests and ensure accuracy"}, {"li": "Process payments and manage cash transactions"}, {"li": "Maintain accurate records of daily transactions"}, {"li": "Balance cash drawer at the beginning and end of each shift"}, {"li": "Process repair orders and operate credit card machines"}, {"li": "Maintain records of daily transaction documentation"}, {"li": "Calculate discounts and process extended warranty payments"}, {"li": "Assist in scheduling courtesy transportation"}, {"li": "Flag and close out repair orders as needed"}, {"li": "Coordinate with service consultants, technicians, and managers to ensure seamless service"}], "h2": "Requirements:
","ul": [{"li": "High school diploma or equivalent required; one to two years of business experience or equivalent combination of education and experience"}, {"li": "Demonstrated ability to work professionally and courteously with customers and team members"}, {"li": "Positive mindset and passion for delivering great customer service"}, {"li": "Proficiency with multiline phone systems and computers"}, {"li": "Ability to work in a fast-paced environment"}, {"li": "Strong organizational and time management skills"}, {"li": "Professional appearance and strong work ethic"}, {"li": "Excellent written and verbal communication skills"}, {"li": "Ability to work up to 2 Saturdays a month"}, {"li": "Will work all available shifts, between 7:00am – 7:00pm"}], "h2": "What We Offer:
","ul": [{"li": "Comprehensive On-The-Job Training and Opportunity for Advancement"}, {"li": "Competitive Pay Plans"}, {"li": "Well-Established Company and Stellar Reputation"}, {"li": "Vacation and Holiday Pay"}, {"li": "Medical, Dental and Vision benefits"}, {"li": "Life and Disability Insurance"}, {"li": "401(k) Investment Plan with Employer Match"}, {"li": "Employee Assistance Program"}, {"li": "Education Assistance"}, {"li": "Voluntary Benefits and much more"}], "p": "At Westside and Northside Lexus, we value our employees and offer a comprehensive benefits package to support their well-being and career growth. We are an equal opportunity employer and maintain a drug-free workplace by conducting pre-employment drug testing.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Check us out on Social Media:

*The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.
"}

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