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Service Operations Coordinator

2 months ago

Las Vegas, Nevada, United States Model 1 Inc. - Las Vegas Full time

Position: Service Administrator
Location: Las Vegas, NV
Compensation: $20 to $25 per hour

Role Overview:
As a Service Administrator, you will play a vital role in managing customer vehicle inquiries and overseeing repair processes. This position demands exceptional customer service abilities and a solid understanding of the automotive sector. You will be responsible for documenting vehicle issues, entering repair information into our systems, scheduling repair times, and maintaining communication with customers and the Service Department.

About Model 1 Inc.:
Model 1 Inc. has established itself as a leader in the commercial vehicle industry since 1980, representing a diverse range of top manufacturers. Our commitment to innovation and customer collaboration has positioned us at the forefront of the market, offering tailored solutions including custom-built vehicles and alternative fuel options.

Core Values:

  • Problem Solving: Leverage your expertise, work collaboratively, and explore all possibilities.
  • Positive Environment: Foster an approachable and transparent atmosphere.
  • Future Focused: Embrace innovation and seek out new opportunities.
  • Work-Life Balance: Prioritize well-being and energy management.
  • Accountability: Take ownership of tasks and maintain integrity.

Key Responsibilities:

  • Assess vehicles upon arrival and relay service requirements to customers.
  • Prepare work orders and warranty documentation in accordance with established protocols.
  • Monitor vehicle progress and serve as the main contact for customers and sales personnel.
  • Provide updates on costs, timelines, and service status to customers.
  • Collaborate with service management, parts, warranty, and accounting teams.
  • Assist in processing warranty claims, securing approvals, and maintaining vendor communication.
  • Support service team members and confirm parts availability.
  • Perform administrative duties, including phone support and vehicle tracking.
  • Other related tasks as assigned.

Benefits:

  • Comprehensive benefits package including health insurance, paid holidays, and vacation time.
  • Ongoing training and professional development opportunities.
  • Access to a network of mentors and technology to enhance customer service efficiency.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Familiarity with service, parts, sales, and administrative operations.
  • Excellent communication skills, both verbal and written.
  • Understanding of customer needs and manufacturer requirements.
  • Professional demeanor, organized, and punctual.
  • Bilingual abilities are a plus.
  • Team-oriented with a proactive approach.
  • Proficient in computer applications (Word, Excel).

Physical Requirements:

  • Ability to work in both office and outdoor settings.
  • Capability to kneel, stoop, squat, crawl, and climb.
  • Must be able to lift, push, and pull at least 50 pounds.
  • Manual dexterity is essential for vehicle inspections.

The company reserves the right to modify duties at any time.