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Part Time Banker

1 month ago


Mountain Home, Arkansas, United States Pioneer Federal Credit Union Full time
Pioneer Federal Credit Union Job Description

We are seeking a dynamic and customer-focused individual to join our team as a Part Time Teller at our Main Branch.

Job Summary:

The successful candidate will be responsible for providing exceptional member service, processing financial transactions, and maintaining accurate records. This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and is looking to join a progressive financial institution.

Key Responsibilities:
  • Provide exceptional member service, responding to inquiries and resolving issues in a timely and professional manner.
  • Process financial transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records and adhering to credit union policies.
  • Sell money orders and cashiers checks to members, transferring amounts from member accounts as directed and within credit union policies.
  • Balance daily transactions and ensure that cash recycler inventory is correct at closing.
  • Welcomes members and provides routine information concerning services, escorting them to the appropriate location in the branch to better assist them.
  • Resolves problems that are within their authority to resolve and refers problems that are beyond their authority to their supervisor, along with their recommendations.
  • Continually searches for ways to WOW members or potential members in all interactions.
  • Actively practices overcoming member and potential member objections when recommending Pioneer's products and services.
  • Maintains member account information on computer systems by gathering complete and accurate member information and updating records as needed.
  • Assures that appropriate records are maintained and required reports are prepared.
  • Acts as liaison between members and various organizations and departments.
  • Will be responsible for helping maintain Pioneer's brand look and feel at all times.
  • Will maintain a working knowledge on all Pioneer's product and services, including member electronic and video channels such as home banking, mobile banking, my Pioneer Personal Assistant, etc.
Qualifications:
  • Minimum six months of similar or related experience.
  • A high school education or GED.
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
  • Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
  • Work may involve motivating or influencing others.
  • Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Physical Requirements:

Very light physical effort. Typical of most office jobs. Work in comfortable positions. May include constant standing.

Work Environment:

Normal light, heat, air, and space in the work environment.