Key Holder

2 days ago


New York, New York, United States Catbird Full time
About Catbird

Catbird is a renowned jewelry brand with a strong presence in NYC. We're seeking an experienced Key Holder to join our retail team and contribute to our store operations and customer service excellence.

Key Responsibilities
  • Provide exceptional customer service, ensuring a welcoming and helpful buying experience for our customers.
  • Assist in maintaining Catbird's high-quality standards and consistency in a fast-paced environment.
  • Support managers in receiving, pricing, displaying, cleaning, and maintaining inventory throughout the store.
  • Supervise and train Sales Associates/Zappers to ensure seamless customer service.
  • Open and close the store, serving as a point person for processes and procedures.
  • Address customer service issues, including dissatisfied customers, returns, and defective merchandise.
Our Ideal Candidate
  • Requires retail leadership experience and the ability to prioritize during busy times.
  • Must be flexible with scheduling and location.
  • Jewelry experience is a plus, but not required.
  • We value candidates who prioritize customer service and have a friendly, easy-going demeanor.
  • We offer premium weekend pay and monthly bonus incentives.

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