Airline Support Specialist

3 weeks ago


Phoenix, Arizona, United States Advanced Air , LLC Full time
About the Role

We are looking for a skilled Customer Service Agent to join our team in Phoenix, AZ. As a Customer Service Agent, you will be responsible for providing excellent customer service to our passengers and guests.

Key Responsibilities:

  1. Provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
  2. Answer calls to provide information, resolve problems or complaints, and assist as needed
  3. Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
  4. May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
  5. Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
  6. Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
  7. Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
  8. Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manning; Ground servicing equipment duties as needed
  9. Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist passengers, as needed
  10. Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning as required
  11. Maintain AA brand standards and consistency in the ground experience
  12. Maintain positive customer relations at all times by using good judgment and the ability to multitask
  13. Ensure accuracy of passenger manifest via Jet Insight
  14. Ensures FAA, TSA, Airline, and Airport regulations are followed at all times

Requirements:

  • Must have authorization to work in the U.S.
  • Must have valid Driver's license and clean driving record
  • 2+ Years of Customer Service Experience
  • Experience with Microsoft Office products including Outlook, Word and Excel
  • Excellent communication and problem-solving skills
  • Ability to push/pull/lift 50 lbs. for extended periods of time
  • Ability to work efficiently under time constraints
  • High School diploma or GED equivalent

What We Offer:

  • Competitive salary: $45,000 - $55,000 per year
  • 401k plan with dollar-for-dollar employer match up to 4%
  • Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest

Why Choose Us:

We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us



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