Patient Care Coordinator Specialist

3 weeks ago


Mendota Heights, Minnesota, United States CVS Health Full time
Transforming Healthcare with Compassion and Excellence

At CVS Health, we're committed to delivering exceptional patient care and transforming the healthcare experience. As a Patient Care Coordinator, you'll play a vital role in making this vision a reality.

About the Role

This customer-facing position requires a unique blend of healthcare knowledge, customer service skills, and technical expertise. You'll interact with patients, physicians, caregivers, and internal departments to provide education, answer questions, and solve problems. Your primary function will be to ensure a seamless onboarding experience for new infusion patients to CVS Specialty and Coram.

Key Responsibilities
  • Provide exceptional customer service and support to patients and their families
  • Collaborate with healthcare professionals to ensure accurate and timely processing of new referrals
  • Offer education and guidance on insurance, healthcare, and infusion therapy
  • Assess and identify potential problems, and develop solutions to resolve them
  • Work independently and as part of a team to achieve goals and objectives
Requirements
  • Minimum two years of experience in customer service and/or healthcare environment
  • Minimum two years of healthcare insurance coverage/benefit experience
  • Minimum one year of experience working in Microsoft Office, specifically Excel, Outlook, and Word
Preferred Qualifications
  • Preferred experience working with healthcare insurance and medical terminology
  • Preferred Certified Pharmacy Technician
What We Offer

As a CVS Health employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage. You'll also have access to a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and a fully-paid term life insurance plan. Plus, you'll have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.

At CVS Health, we're committed to making a difference in the lives of our patients and our communities. Join us in our mission to transform healthcare and make a meaningful impact.



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