Triage Navigator

At Heartland Family Service, we are committed to building a culture that is trauma-informed and values and celebrates diversity and inclusion. This allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

We believe in creating healthy families and communities, and we're looking for a Triage Navigator to join our team. As a Triage Navigator, you will be the first point of contact for consumers, completing a screening form to determine how well their needs and requests match our services and levels of care.

You will introduce and orient the consumer to the program, ensure they understand their rights and responsibilities, and begin to assess their immediate crisis stabilization needs. You will also supervise and be available for all mental health needs of the individual as they remain in triage.

The Triage Navigator will assist the consumer in identifying triggers and learn coping skills to utilize in times of stress and crisis. You will also assist consumers in creating their initial stabilization plan to include connections to their natural supports and resources to help them resolve their crisis in the least restrictive environment.

Key Responsibilities:

• Complete enrollment/intake on eligible clients
• Develop a supportive relationship with clients and respond to clients' needs during scheduled shifts
• Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents
• Psycho-educate clients on life, social, and coping skills
• Create and facilitate in-house client life- and social-skill building activities, and support groups
• Provide problem-solving and crisis intervention services to empower clients to develop self-sufficiency
• Monitor client's self-administration of medication and follows procedures of recording
• Provides reports to CSRC staff regarding client activities and needs at shift change
• Demonstrate knowledge of current community and HFS programs and resources to meet client needs
• Utilize trauma-informed care, person-centered, and culturally competent principles in providing services to clients
• Complete client room safety checks and searches
• Assist with donation disbursement for successfully discharging clients
• Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas
• Place maintenance requests for facility repairs
• Respond to emails, phone calls, and faxes in a professional and timely manner
• Able to work both independently, with little supervision, and as a part of a team
• Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency
• Abide by all specific program and Agency procedures, policies, and requirements
• Is dependable and punctual regarding scheduling and attendance
• Cooperate and collaborate with program area staff, volunteers, and other Agency staff
• Develop personal and program-related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
• Create, maintain, and share as appropriate a dynamic self-care plan
• Strive to make connections between the agency and the larger community whenever possible to contribute to the agency's ongoing fundraising and friend-raising efforts

Requirements:

• High School Diploma
• Previous human service experience desirable, but not required

Work Schedule: 40 hours per week, 3:00 p.m. to 11:00 p.m. (Thursday through Monday, off Tuesdays and Wednesdays)

Compensation: between $20.42 and $24.70 per hour (wage based on total years of experience)