Front Desk Service Representative

5 days ago


King of Prussia, Pennsylvania, United States Gulph Creek Hotels Full time
Job Description

This role involves providing exceptional service to hotel guests, ensuring their stay is comfortable and memorable. To achieve this goal, you will be responsible for handling front desk operations, managing guest requests, and maintaining a positive attitude in the face of challenging situations.

The ideal candidate will possess excellent communication skills, be able to work effectively in a team environment, and maintain a high level of attention to detail. Additionally, they will have the ability to multitask, prioritize tasks, and maintain a professional demeanor under pressure.

Key Responsibilities:

  • Manage guest check-ins, check-outs, and room assignments
  • Respond to guest inquiries and resolve issues promptly
  • Maintain accurate records of guest information and transactions
  • Collaborate with other departments to ensure seamless hotel operations
  • Provide exceptional customer service at all times

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to lift up to 50 pounds and stand for long periods
  • Excellent communication and problem-solving skills

Salary:$45,000 - $55,000 per year, depending on experience



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