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Client Relations Coordinator

2 months ago

Le Pontet, Provence-Alpes-Côte d'Azur, United States Frontier Agriculture Full time

Position Overview: A fantastic opportunity has emerged within Frontier Agriculture for a dedicated Customer Service Administrator. This role is essential in ensuring exceptional service delivery and operational efficiency.

Key Responsibilities:

  • Organizational Skills: Exhibit strong planning and organizational capabilities to manage tasks effectively.
  • Communication: Demonstrate excellent verbal and written communication skills, facilitating interaction at all levels.
  • Technical Proficiency: Possess a solid understanding of Microsoft Office applications.
  • Self-Management: Work independently, making informed decisions while managing workload and time efficiently.
  • Attention to Detail: Maintain a high level of accuracy in a fast-paced environment.
  • Supplier Accountability: Ensure suppliers and third parties adhere to service agreements and cost expectations.
  • Flexibility: Adapt to changing work demands with a positive attitude.
  • Logistics Knowledge: Previous experience in logistics is an advantage.
  • Negotiation Skills: Proven ability to negotiate effectively.
  • Deadline Management: Experience in meeting tight deadlines while managing associated pressures.
  • Team Collaboration: Be a proactive team player with a strong customer-centric approach.
  • Customer Service Excellence: Deliver industry-leading customer service to both internal and external clients.
  • Product Coordination: Communicate product availability with suppliers and sales teams.
  • Query Resolution: Address and resolve delivery and customer inquiries efficiently.
  • Service Level Agreements: Hold suppliers accountable to agreed service standards.
  • Complaint Management: Collaborate with the commercial team to swiftly resolve customer complaints.
  • Operational Planning: Work closely with teams to ensure efficient business execution, meeting customer and supplier needs.
  • Logistics Capacity Planning: Plan daily operations to optimize logistics capacity while ensuring high service levels.
  • Health and Safety Knowledge: Develop an understanding of industry standards and health and safety procedures.

Additional Benefits:

  • Competitive salary package.
  • Contributory pension plan up to 7%.
  • Salary Exchange Benefits including holiday purchase and cycle to work schemes.
  • Employee Discounts Programme.
  • Life Assurance equivalent to 3x salary.
  • 25 days of annual leave.
  • Employee Assistance Programme.
  • On-site free parking.
  • Opportunities for learning and development.