Front Desk Representative

5 days ago

Koloa, Hawaii, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Grand Vacations. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, owners, and members, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Services: Check in and check out guests, make room reservations, verify information, and follow through on requests and concerns in a timely manner.
  • Front Desk Operations: Ensure all pending arrival information is accurate, provide proper standards of hospitality, and maintain a clean and organized front desk area.
  • Financial Transactions: Compute billing charges, collect payments, provide change, and post charges as received from other departments.
  • Communication: Answer the telephone with proper etiquette, transfer calls, and communicate with internal departments, including PBX, housekeeping, engineering, and security.
  • Administrative Tasks: Complete checklists, special projects, stocking, list items to be ordered, daily bucket checks, and reconcile end of the day shift report.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: 6+ months of customer service experience.
  • Schedule: Able to work a flexible schedule, including evenings, weekends, and holidays.
  • Language: Proficient in the English language to communicate verbally and in writing with guests, owners, and co-workers.
  • Computer Skills: Proficient in Microsoft Word, Excel, and Outlook.
Preferred Qualifications
  • Previous Experience: Previous experience in a hotel/hospitality environment.
About Us

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

  • Customer Service Representative

    1 week ago

    Koloa, Hawaii, United States Outrigger Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at Outrigger Resorts & Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.Key Responsibilities:Exemplify the...

  • Customer Service Representative

    1 week ago

    Koloa, Hawaii, United States Outrigger Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at Outrigger Resorts & Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.Key Responsibilities:Exemplify the...

  • Guest Services Representative

    2 weeks ago

    Koloa, Hawaii, United States HYATT Hotels Full time

    Exciting Opportunity as a Front Office AgentBecome an integral part of our Front Office team as a Front Office Agent at Hyatt Hotels. This role is essential in ensuring a seamless guest experience from the moment they arrive.Compensation:Probationary Rate: $25.87 per hour / Regular Hourly Rate: $30.43 per hourBenefits Include: Complimentary room nights and...

  • Guest Services Representative

    1 week ago

    Koloa, Hawaii, United States HYATT Hotels Full time

    Exciting Opportunity in Guest ServicesWe are seeking a dedicated Front Office Agent to enhance our Front Office team at Hyatt Hotels. This role is essential in ensuring a seamless guest registration experience and effective communication regarding hotel amenities and promotions.Compensation:90 Day Probationary Rate: $25.87 per hour / Hourly Rate: $30.43 per...

  • Front Desk Agent

    1 month ago

    Koloa, Hawaii, United States Outrigger Hotels and Resorts Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing Job Description:Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to...

  • Guest Services Representative

    2 weeks ago

    Koloa, Hawaii, United States HYATT Hotels Full time

    Exciting Opportunity in HospitalityBecome an integral part of our Front Office team as a Front Office Agent at Hyatt Hotels. This role is essential in ensuring a seamless guest experience and involves various responsibilities that contribute to the overall satisfaction of our visitors.Compensation and Benefits:• Probationary Rate: $25.87 per hour•...

  • Housekeeper

    16 hours ago

    Koloa, Hawaii, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Housekeeper to join our team at Marriott Vacations Worldwide. As a Housekeeper, you will play a critical role in ensuring our Owners/guests have a memorable and enjoyable vacation experience.Key ResponsibilitiesClean and maintain the entirety of villas, including kitchens, bathrooms, dining...

  • Front Desk Agent

    3 months ago

    Koloa, United States Hilton Grand Vacations Full time

    As the Front Desk Agent, you will be responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. Here's why you'll love it here! We offer an excellent benefits package to our full-time Team Members that include: Salary: $24.48 per hour ...

  • Front Desk Agent

    1 month ago

    Koloa, United States Azul Hospitality Full time

    Job DetailsJob Location Koloa Landing Autograph Collection - Koloa, HI Position Type Full Time Salary Range $27.00 - $30.00 Hourly Job Shift Any Job Category Admin - Clerical DescriptionPOSITION PURPOSE Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to;...