Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and sales strategies.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Build and maintain strong relationships with wholesale and retail customers, understanding their needs and preferences to drive sales growth
- Recommend and sell Sherwin-Williams products, including paint and coatings, to customers, ensuring accurate and timely delivery
- Process sales transactions accurately and consistently, adhering to company policies and procedures
- Meet or exceed sales goals, targets, and performance metrics, as set by management
- High school diploma or equivalent required; associate's or bachelor's degree in business, marketing, or a related field preferred
- Minimum 1 year of experience in a customer-facing role, preferably in retail or sales
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to work in a fast-paced environment, with a focus on customer satisfaction and sales growth
- Fluency in English and Spanish required, with the ability to communicate effectively with customers and colleagues in both languages
- A competitive salary and bonus structure, with opportunities for career advancement and professional growth
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off
- A dynamic and supportive work environment, with opportunities to develop new skills and knowledge
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees
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