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Client Support Specialist

2 months ago

Cumberland City, Tennessee, United States Onsite Partners, Inc Full time

Job Type

Full-time

Position Overview

Onsite Partners, Inc. is a therapeutic retreat center with a rich legacy of healing, situated on a serene 250-acre campus. Our mission is to foster "An emotionally well world... Humanity reconnected," which includes delivering healing hospitality that complements the transformative experiences of our programs. We are in search of an individual who is passionate about assisting others, demonstrates empathy, and values being an integral part of their community. For us, healing hospitality means adopting a client-centered approach enriched with personal touches and a keen eye for detail.

Employee Benefits

We believe that to effectively serve our clients, we must first support our team members. We offer a comprehensive benefits package, which includes but is not limited to:

  • Medical Insurance premiums covered by the company
  • Employer-funded Life and AD&D Insurance
  • Family Medical, Dental, Vision, Disability, and Supplemental Life insurances available
  • 401K Retirement Plan
  • Bonus Pay, Paid Time Off, Employee Assistance Programs, Discounts, and more
Key Information:
  • Compensation range: $15 - $17 per hour (based on experience)
  • Work Schedule: Friday, Saturday, and Sunday from 7:00 AM to 7:00 PM
  • Bi-weekly pay with Quarterly bonuses
  • A valid driver's license is required
Core Responsibilities:

• Oversee the center to ensure client safety; manage client chore assignments and their completion; uphold cleanliness and maintenance of the facility, performing minor repairs and clean-up as needed.

• Conduct drug testing as required; collect medication from clients at intake and securely store it; facilitate self-administration of medication after hours as instructed by a Licensed Practical Nurse.

• Provide crisis intervention as necessary.

• Facilitate group activities as needed.

• Ensure proper orientation for new clients upon admission.

• Perform room checks, roll calls, safety checks, and client supervision checks.

• Conduct safety drills and document appropriately; follow proper protocols in emergency situations.

• Walk campus trails, up to a mile, to support and assist clients, staff, and visitors.

• Ensure adherence to the program schedule and collaborate with staff to guarantee consistent service delivery.

• Maintain accurate logs, shift reports, and client records.

• Transport clients to external activities while ensuring their supervision and needs are met.

• Communicate daily with therapists regarding client needs.

Qualifications:

High school diploma with preferred college-level training; familiarity with 12 Step/recovery processes and experience in adult residential treatment settings preferred; conflict resolution experience preferred; ability to remain composed in crisis situations and implement de-escalation techniques required; valid driver's license required.

Salary Information

$15 - $17.