IT Application Support Specialist

1 week ago


Nashville, Tennessee, United States Talent-Doc Full time
About the Role

We are seeking an experienced IT Application Support Specialist to join our team at Talent-Doc. As a key member of our technology team, you will play a critical role in ensuring the reliability and performance of our IT systems, applications, and services.

Key Responsibilities
  • Implement, configure, and maintain our business and telehealth applications, services, and systems.
  • Ensure integration and compatibility of new systems with existing infrastructure.
  • Conduct business analysis to understand and document business requirements.
  • Actively participate in the implementation and support of telehealth and business applications.
  • Collaborate with vendors and stakeholders to ensure successful implementation of solutions.
  • Ensure the reliability and performance of IT systems and applications.
  • Troubleshoot and resolve application issues promptly.
  • Provide technical support and training to end-users and customers.
  • Ensure consistent and reliable backup and disaster recovery procedures are in place and tested.
  • Enforce IT policies and procedures to maintain a secure and compliant environment.
  • Manage and support healthcare integrations (HL7, API) and EHR/EMR systems (EPIC, Meditech, Cerner, etc.).
Requirements
  • Bachelor's or Technical degree in Computer Science, Information Technology, or a related field.
  • Minimum of 4-5 years of experience in a healthcare setting, preferably Telehealth.
  • Proven experience in IT application support, implementation, and maintenance.
  • Strong knowledge of healthcare integrations (HL7, API) and EHR/EMR systems (EPIC, Meditech, Cerner, etc.).
  • Strong business analysis capabilities and experience with RFI/RFP processes.
  • Proficiency in managing multiple projects; PMP certification preferred.
  • Experience with Power BI.
  • Excellent knowledge of data analysis, budgeting, and business operations.
  • Hands-on experience with computer networks, network administration, and network installation.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Certifications such as ITIL, PMP, or CISSP are a plus.
What We Offer
  • Competitive salary and benefits package.
  • Health, Vision, Dental with PTO.
  • 401K with 4% match.
  • Flexible working hours and remote work options.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.
  • The chance to make a meaningful impact on the future of healthcare.


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