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Automotive Service Coordinator
2 weeks ago
Hendrick Automotive Group seeks a skilled Automotive Service Coordinator to join our team. This role is responsible for scheduling service appointments and providing exceptional customer service.
Job Summary:The ideal candidate will have previous experience in a call center or customer-facing role, with a strong focus on communication and problem-solving skills.
Responsibilities:- Schedule service appointments with customers over the phone
- Provide accurate and timely information to customers regarding their vehicle's maintenance and repair needs
- Maintain a high level of customer satisfaction through effective communication and conflict resolution
- Work closely with other departments to ensure seamless customer experiences
- Bachelor's degree in Business Administration or related field (or equivalent work experience)
- Minimum 2 years of experience in a call center or customer-facing role
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment