Sales and Service Manager

4 weeks ago


Missoula, Montana, United States LC Staffing Full time
Sales and Service Manager Opportunity

A locally owned Missoula custom fireplace company, with over 30 years of experience, is seeking a Sales and Service Manager to join their team of skilled professionals. This company prides itself on exceptional customer service and high-quality work, making it an ideal opportunity for someone looking for a job with variety and purpose.

Key Responsibilities:
  • Manage customer inquiries via phone, email, and walk-ins, ensuring accurate data entry and timely follow-up.
  • Assist customers with product and design questions in a professional manner, providing expert guidance and support.
  • Oversee the inquiry intake process from initial customer outreach to install handoff, ensuring seamless communication and project management.
  • Continuously follow up with customers based on project inquiries, providing timely updates and feedback.
  • Manage vendor relationships, ensuring timely communication and follow-up with owners and customers for pricing estimates, project timelines, and feedback loops.
  • Perform data entry and inventory management using QuickBooks and Excel, ensuring accuracy and efficiency.
  • Operate a forklift, maintaining a safe and efficient work environment.
Why this role is attractive:
  • Competitive starting wage: $18/hour+ DOE
  • Monday through Friday schedule, 8:00 a.m. to 5:00 p.m. (no weekends)
  • PTO and health insurance stipend
  • Opportunity for growth and salary advancement based on performance
Requirements:
  • Customer service experience in a front office or equivalent
  • Experience managing phones and customer information
  • Excellent written and verbal communication skills
  • Strong attention to detail and computer skills
  • Ability to manage competing tasks and deadlines
  • Experience with QuickBooks, Excel, and Outlook
  • Background in construction or HVAC industry a plus
  • Forklift experience a plus, but on-site training will be provided

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