Service Writer
3 weeks ago
Service Writer Job Summary
The Service Writer is a key member of our team, responsible for coordinating customer intake, collecting data, and creating repair orders. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Collect data from customers and vehicles, and accurately enter it into our business system.
- Answer inbound calls and provide basic information on customer repair status.
- Coordinate with Department Management, Shop Foremen, and Service Advisors to schedule repair appointments.
- Promote the sales of labor, parts, and accessories.
- Maintain pertinent information on sales, specials, service coupon offers, and special rates.
- Follow up with customers after repair to ensure satisfactory outcome.
- Complete satisfaction surveys with customers via phone and email.
Requirements:
- Determined self-starter with strong communication skills.
- Ability to read and comprehend English instructions and information.
- High school diploma or equivalent.
- Working knowledge of all heavy truck repair methods.
- Ability to identify and meet customer needs and requirements.
- Hard worker, responsible, and problem solver.
- Organizational and time management skills.
- Exceptional phone and customer service skills.
Working Conditions:
This position can be physically demanding, requiring lifting up to 50 pounds, standing, stooping, kneeling, crouching, and reaching. You will be exposed to noise, dust, exhaust fumes, and hazardous materials. A Dealership uniform is required.
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