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Customer Service Leadership Position

2 months ago

Henderson, North Carolina, United States Burlington Full time
About the Role

Burlington is seeking a highly skilled and experienced Retail Front End Supervisor to join our team. As a key member of our store leadership team, you will be responsible for supervising all store functions and associates, maximizing sales results, and promoting a safe and inclusive work environment.

Key Responsibilities
  • Supervise all store functions and associates while in the role of Manager on Duty
  • Maximize sales results through training, developing, and coaching of direct reports
  • Promote safety for both our customers and associates by adhering to company guidelines
  • Cultivate a diverse culture based on teamwork and collaboration
  • Solve issues/concerns, making informed decisions, and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
  • Reinforce our company Asset Protection strategies to eliminate shortage
  • Assist in recruiting, interviewing, and onboarding new associates
  • Participate in weekly workload planning meetings
  • Drive Community Relations participation through company programs and partnerships
  • Coordinate meal and break periods and monitors schedule adherence
Requirements
  • At least 1 year of supervisory experience within an off-price, big box or a specialty environment
  • Strong interpersonal skills with a positive and engaging attitude
  • Ability to work a full-time schedule including nights, weekends and holidays as required
  • Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time
What We Offer
  • Competitive wage
  • Flexible hours
  • Associate discount
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Employee Assistance Program
  • 401(k) plan
About Burlington

Burlington is a rapidly growing brand that provides a variety of training and development opportunities for our associates. We are committed to creating a diverse and inclusive work environment where our associates can grow and thrive.