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Administrative Operations Manager

2 months ago

Mission Viejo, California, United States Budget Blinds of TustinMission ViejoCoto de Caza Full time
Job Overview

Compensation: $24-$30 per Hour + Bonuses

Established in 1992, Budget Blinds is the leading provider of custom window treatments across North America. We are seeking a skilled Office Manager to oversee and streamline the daily functions of our office. This role encompasses a variety of responsibilities including managing window treatment orders, scheduling consultations, liaising with vendors, tracking shipments, organizing installation appointments, processing invoices, and providing support to the sales team.

Key Responsibilities
  • Organize and maintain all office documentation.
  • Handle incoming calls professionally, delivering outstanding customer service and resolving inquiries.
  • Implement established procedures to minimize errors and maintain office organization.
  • Utilize office software effectively to:
    • Schedule appointments
    • Review product orders
    • Support data entry tasks
    • Process customer payments and distribute review requests
    • Monitor repair activities and report to management
    • Accurately log customer data and preferences in the CRM system
    • Communicate with team members via email and messaging platforms
  • Oversee product delivery and installation logistics, including inventory management.
  • Prepare documentation for tracking new orders and repairs.
  • Follow up with suppliers and customers regarding inquiries or issues.
  • Coordinate repair appointments and troubleshooting efforts with customers.
  • Manage product tracking and schedule freight appointments.
  • Engage with walk-in customers to assess their window covering needs and schedule sales consultations.
  • Support the outside sales team with scheduling, preparing materials, and follow-up communications.
Qualifications
  • Minimum of 2 years of experience in customer service or office management.
  • Proficient in MS Office Suite, especially Excel and Outlook, and Quickbooks.
  • Strong understanding of office management best practices.
  • Exceptional organizational and time management abilities.
  • Analytical mindset with problem-solving skills.
  • Excellent written and verbal communication capabilities.
  • Familiarity with customer management systems and communication platforms.
  • Ability to lift boxes weighing up to 50 lbs.
  • Self-motivated and capable of working independently as well as collaboratively.
  • Friendly and courteous demeanor when interacting with diverse individuals.
  • Reliable and punctual with a strong work ethic.
  • Must pass a drug screening and background check.
  • Experience in the window coverings industry is advantageous.
  • Knowledge of social media and marketing management is a plus.