ITSM Process Specialist

3 weeks ago

Hartford, Connecticut, United States Travelers Insurance Full time
Job Title: ITSM Process SME

We are seeking a highly skilled and experienced ITSM Process SME with a strong focus on Problem Management and Change Management. The ideal candidate will support Change Management and coach team members on Problem Management.

Key Responsibilities:
  • Oversee the Business Insurance Change Management team to ensure effective and efficient change processes.
  • Develop and implement change management strategies to minimize disruption and maximize benefits.
  • Coach and mentor team members on Problem Management practices.
  • Facilitate root cause analysis and ensure timely resolution of problems to prevent recurrence.
  • Collaborate with teams on implementing and improving production engineering practices.
  • Ensure alignment of engineering practices with ITSM processes.
  • Act as the Subject Matter Expert (SME) for ServiceNow, providing guidance and support to the team.
  • Leverage ServiceNow capabilities to enhance ITSM processes and workflows.
  • Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness.
  • Develop and maintain process documentation to ensure consistency and compliance.
Requirements:
  • Three years of experience as an ITSM Practitioner preferred.
  • Strong expertise in ServiceNow and its various modules.
  • Familiarity with Agile and DevOps practices.
  • Demonstrated experience in process improvement and documentation.
  • Experience working in a production engineering environment.
  • Specific knowledge of purpose and benefits associated with good ITSM processes and their interaction with other processes in an organization preferred.
  • Familiarity with Six Sigma, ITIL, Capability Maturity Model Integration (CMMi) and/or other process improvement frameworks, methodologies and best practices preferred.
  • ITIL Service Management Foundation Certification or equivalent experience preferred.
What We Offer:
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

  • ServiceNow ITSM Catalog Developer

    4 weeks ago

    Hartford, Connecticut, United States Reqroute, Inc Full time

    Job Title: ServiceNow ITSM Catalog DeveloperReqroute, Inc is seeking a skilled ServiceNow ITSM Catalog Developer to lead geospatial data projects from inception to completion.Key Responsibilities:Oversee the integration of geospatial data with ServiceNow ITSM to enhance data management processes.Develop and maintain geospatial databases, ensuring data...

  • ServiceNow ITSM Catalog Developer

    4 weeks ago

    Hartford, Connecticut, United States Smart IT Frame LLC Full time

    Unlock the Power of Geospatial Data with Smart IT Frame LLCGreetings from Smart IT Frame LLC, a leading provider of global technology workforce solutions. We specialize in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide.Job Summary:We are seeking a highly skilled...

  • Reliability Engineering Specialist

    4 weeks ago

    Hartford, Connecticut, United States Syntricate Technologies Full time

    Job Title: Reliability Engineering SpecialistWe are seeking a highly skilled Reliability Engineering Specialist to join our team at Syntricate Technologies. As a key member of our engineering team, you will be responsible for ensuring the reliability and scalability of our cloud-based systems.Key Responsibilities:Develop and implement cost-effective...

  • Reliability Engineering Specialist

    3 weeks ago

    Hartford, Connecticut, United States Syntricate Technologies Full time

    Job Title: Reliability Engineering SpecialistWe are seeking a highly skilled Reliability Engineering Specialist to join our team at Syntricate Technologies. As a key member of our engineering team, you will be responsible for ensuring the reliability and scalability of our cloud-based systems.Key Responsibilities:Manage communications and share industry best...

  • Senior Specialist, Federal ServiceNow Business Analyst

    4 weeks ago

    Hartford, Connecticut, United States KPMG Full time

    Job SummaryKPMG is seeking a Senior Specialist to join our Federal Advisory practice. As a key member of our team, you will be responsible for performing business analysis functions, leading business process definition and re-engineering, and maintaining requirements documentation.Key ResponsibilitiesConduct business needs identification, business analysis...

  • Senior Business Analyst

    3 weeks ago

    Hartford, Connecticut, United States KPMG Full time

    Business Title:Senior Specialist, Federal ServiceNow Business AnalystRequisition Number: Function:AdvisoryArea of Interest: State:CTCity:HartfordDescription:The KPMG Advisory practice is currently experiencing rapid growth, driven by increasing client demand. To thrive in this dynamic environment, our professionals must be adaptable and collaborative. At...

  • ServiceNow ITBM Developer in Hartford, CT

    1 day ago

    Hartford, Connecticut, United States Centraprise Full time

    Job Title:ServiceNow ITBM DeveloperJob Type:ContractLocation :Hartford, CT (Remote)Job description:Must Have:Experience with ServiceNow CMDB, Discovery, Integrations and other ITSM, ITBM, ITOM & ITAM modules. Certification would be a plus.Roles & Responsibilities:7-9 years working with ServiceNow platform as a Developer in enterprise-wide, multi-tier...

  • Manufacturing Process Engineer

    3 days ago

    Hartford, Connecticut, United States Michael Page Full time

    Join Michael Page as a Manufacturing Engineer and contribute to the success of our client, a global specialist in electrical and digital building infrastructures. **Job Summary:** We are seeking a skilled Manufacturing Engineer to join our team in North and Central America. As a key member of our manufacturing team, you will be responsible for developing...

  • Senior Business Analyst

    4 weeks ago

    Hartford, Connecticut, United States KPMG Full time

    Senior Specialist, Federal ServiceNow Business AnalystKPMG is a leading professional services firm that provides audit, tax, and advisory services to clients across various industries. We are currently seeking a Senior Specialist to join our Federal Advisory practice, specializing in ServiceNow business analysis.Key Responsibilities:Conduct business needs...

  • Senior Business Analyst

    2 weeks ago

    Hartford, Connecticut, United States KPMG Full time

    Business Title:Senior Specialist, Federal ServiceNow Business AnalystRequisition Number: Function:AdvisoryArea of Interest: State:CTCity:HartfordDescription:The KPMG Advisory practice is currently experiencing rapid growth, driven by increasing client demand. To thrive in this dynamic environment, our professionals must be adaptable and collaborative. At...

  • Mail Processing Specialist

    4 weeks ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Safely handle and process mail and parcels, ensuring timely...

  • Mail Processing Specialist

    4 weeks ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Safely handle and process mail and parcels, ensuring timely...

  • Mail Processing Specialist

    4 weeks ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Safely handle and process mail and parcels, ensuring timely...

  • Mail Processing Specialist

    3 weeks ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Safely handle and process mail and parcels, ensuring timely...

  • Mail Processing Specialist

    2 days ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Safely handle and process mail and parcels, ensuring timely...

  • Mail Processing Specialist

    3 weeks ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Safely handle and process mail and parcels, ensuring timely...

  • Mail Processing Specialist

    4 weeks ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Safely handle and process mail and parcels, ensuring timely...

  • Mail Processing Specialist

    4 weeks ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Safely handle and process mail and parcels, ensuring timely...

  • Mail Processing Specialist

    4 weeks ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Safely handle and process mail and parcels, ensuring timely...

  • Mail Processing Specialist

    4 weeks ago

    Hartford, Connecticut, United States United States Postal Service Full time

    About the RoleWe are seeking a highly skilled Mail Processing Clerk to join our team at the United States Postal Service. As a Mail Processing Clerk, you will play a critical role in ensuring the smooth operation of our mail processing facilities.Key ResponsibilitiesMail Handling and Processing: Secure and process mail and parcels with care, ensuring...