Experienced Reservations Specialist

1 week ago


St Petersburg, United States Marriott International Inc Full time
Position Overview

The Reservations Specialist is responsible for managing all reservation inquiries, modifications, and cancellations received through various communication channels. This role requires identifying guest needs, selecting the appropriate accommodation type, and confirming the availability of rooms and rates. The specialist will also clarify guarantee, special rate, and cancellation policies to guests, while accommodating special requests and addressing inquiries about hotel amenities and room options.

Key Responsibilities
1. Process reservation requests efficiently and accurately.
2. Maintain organized records of group bookings and ensure room block accuracy.
3. Utilize reservation systems to input and manage data.
4. Communicate effectively with guests and team members to resolve any challenges related to rooming requests.
5. Uphold company standards in guest service, ensuring a welcoming atmosphere.

Professional Standards
Adhere to all company policies and procedures, maintaining a professional appearance and confidentiality of sensitive information. Foster positive relationships with colleagues and guests, actively listening and responding to their needs.

Qualifications

  • Education: High school diploma or equivalent.
  • Experience: Minimum of 1 year in a related role.
  • Supervisory Experience: Not required.
  • Certifications: None necessary.

Marriott International is committed to diversity and inclusion in the workplace, ensuring equal opportunity for all individuals.



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