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Bilingual Financial Services Representative
2 months ago
PNC Financial Services Group is seeking a highly skilled and customer-focused individual to join our team as a Personal Banker. As a key member of our Retail Branch Banking Network, you will play a critical role in strengthening customer relationships and driving sales conversations to identify appropriate financial solutions.
Key Responsibilities- Customer Acquisition and Retention: Acquire and deepen the branch customer base through proactive sales and service activities, identifying opportunities to improve the customer's financial well-being.
- Sales Conversations: Drive proactive sales conversations through internal and outbound interactions, leveraging a defined sales process to position PNC solutions and drive new revenue and customer loyalty.
- Lobby Engagement: Perform lobby engagement activities to connect with customers, educate them on options for managing financial transactions, and position PNC products to meet their needs.
- Risk Management: Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations.
- Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Managing Risk: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
- Accountability: Demonstrating a high level of accountability for sales performance and customer satisfaction.
- Banking Knowledge: Possessing a strong understanding of banking products and services.
- Communication Skills: Effective communication and interpersonal skills to build strong relationships with customers and colleagues.
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
