IT Help Desk Contractor Position

1 week ago


Knoxville, Tennessee, United States CORPORATE POWER INC Full time
Job Title:

**IT Help Desk Contractor Position**

\About the Job

We are seeking an experienced Part-Time IT Help Desk Contractor to provide Level II end-user technical support for user desktops, laptops, smartphones, and remote access.

The ideal candidate will have strong communication skills, be able to commute to clients in Knoxville, TN, and surrounding areas, and have at least a Bachelor's Degree and five years of IT experience.

\Key Responsibilities
  • Provide first and second-level help desk support
  • Perform routine preventative maintenance
  • Document all technical procedures and create/update user guides
  • Install software and equipment at client locations
  • Perform software and hardware upgrades and roll-outs
  • Communicate directly with clients, other technicians, and project leaders regarding projects, issues, and follow-ups
\Requirements
  • Five years in the IT field
  • Ability to prioritize and multitask
  • Deadline and detail-oriented
  • Strong troubleshooting and critical thinking skills
  • Experienced with advanced technical support procedures for installing, configuring, and troubleshooting Microsoft Windows 7/8/10, Microsoft Office, Adobe Reader, browsers, and standard business applications
\Estimated Salary Range

$60,000 - $80,000 per year, based on experience and qualifications



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