Customer Service Representative I
10 hours ago
IAA, an RB Global, Inc. company, is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients and customers.
Key Responsibilities- Provide customer support through various channels, including phone, email, and in-person interactions
- Process orders and assignments, and enter data into our internal computer systems
- Reference pricing and delivery information to ensure accurate and timely responses to customer inquiries
- Respond to customer questions, inquiries, and requests in a professional and courteous manner
- Set up new and maintain existing records, and perform word processing assignments, filing, and related clerical duties
- Process paperwork in preparation for auction day, securing necessary approvals
- Assist with other duties around the office to help support the team
- Ability to communicate effectively with customers and colleagues
- Strong interpersonal skills and a positive attitude
- Digital literacy and basic computer skills
- Time management skills and ability to work independently
- Professional and clean appearance
- Ability to learn and adapt to new processes and procedures
- A high school diploma or equivalent is preferred, but not required
- 0-2 years of previous work experience is preferred, but not required
We offer a comprehensive benefits package, including health insurance, 401K, and paid time off. We also offer a $1000 sign-on bonus for this role.
About IAA, an RB Global, Inc. company:
IAA, an RB Global, Inc. company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. We leverage leading-edge technology and focus on innovation to facilitate the marketing and sale of total-loss, damaged, and low-value vehicles. Our unique platform serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.
We are an equal opportunity employer and welcome applications from diverse candidates.
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