Guest Services Associate

2 weeks ago


Crossville, Tennessee, United States Wyndham Destinations Full time
Deliver Exceptional Guest Experiences

As a Guest Services Associate at Wyndham Destinations, you will play a vital role in creating unforgettable vacation experiences for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around the world. You will be responsible for guiding guests through the registration process, issuing unit keys, and providing information about the resort and nearby attractions. Your attention to detail and organizational skills will ensure that every guest feels valued and cared for throughout their stay.

Key Responsibilities:
  • Provide warm welcomes and exceptional service to guests
  • Guide guests through the registration process and issue unit keys
  • Provide information about the resort and nearby attractions
  • Process cash and credit card transactions
  • Balance cash receipts and perform bucket checks
  • Complete check-out procedures and verify guest folios
  • Reserve and confirm reservations
  • Provide room rate quotes and respond to guest inquiries

What We Offer:
  • Medical, dental, and vision insurance
  • Flexible work schedule options
  • Discounted hotel and resort stays
  • Generous paid time off
  • Tuition reimbursement
  • 401K retirement savings with company match
  • Health and wellness programs
  • Flexible spending accounts
  • Cultural diversity programs
  • Wish Day paid time to volunteer

About Us:
At Wyndham Destinations, we are committed to delivering exceptional guest experiences and creating lasting memories for our visitors. We are an equal opportunity employer and welcome applications from diverse candidates. If you require any reasonable accommodation to complete your application, please email your request to our HR department.

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