Sales Associate

2 weeks ago


Crossville, Tennessee, United States Ace Hardware Full time
Job Summary

The Sales Associate will play a key role in providing exceptional customer service and assisting in the receiving, stocking, and pricing of merchandise. This individual will be responsible for maintaining a clean and orderly store environment, including the sales floor, stock room, and outdoor merchandise area.

Key Responsibilities
  • Provide a positive representation of Ace Hardware and proactively assist customers in solving problems.
  • Greet customers entering and throughout the store, thank customers when finished, and when they are leaving the store.
  • Possess a friendly outgoing demeanor and work well with customers as well as associates.
  • Ensure all pages and calls are answered promptly, courteously, and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
  • Assist in creating a positive, professional, and safe work environment.
  • Assist with receiving, checking in, and stocking of merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets through the store.
  • Provide assistance to Department Specialists, i.e., price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate a forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow-up.
  • Communicate any merchandising, cost control, or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Requirements
  • High School or GED equivalent.
  • Formal retail experience preferred.

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