Sales Associate
2 weeks ago
The Sales Associate will play a key role in providing exceptional customer service and assisting in the receiving, stocking, and pricing of merchandise. This individual will be responsible for maintaining a clean and orderly store environment, including the sales floor, stock room, and outdoor merchandise area.
Key Responsibilities- Provide a positive representation of Ace Hardware and proactively assist customers in solving problems.
- Greet customers entering and throughout the store, thank customers when finished, and when they are leaving the store.
- Possess a friendly outgoing demeanor and work well with customers as well as associates.
- Ensure all pages and calls are answered promptly, courteously, and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
- Assist in creating a positive, professional, and safe work environment.
- Assist with receiving, checking in, and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets through the store.
- Provide assistance to Department Specialists, i.e., price changes, special orders.
- Ensure signage is current throughout the store.
- Operate a forklift with proper training.
- Communicate any Store Support Center issue to General Manager for follow-up.
- Communicate any merchandising, cost control, or sales idea to General Manager.
- Participate in store meetings.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
- High School or GED equivalent.
- Formal retail experience preferred.
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