IT Network Architect
6 days ago
Softrim LLC is a leading technology services provider with Managed IT and Low Voltage offerings. With offices in Alpharetta GA, Raleigh NC, and Estero FL, our national client base relies on us for cutting-edge solutions.
Job SummaryWe seek an experienced Senior Network Engineer to lead all aspects of IT as a senior network engineer. The ideal candidate will have at least 7 years of experience designing, maintaining, troubleshooting, and supporting various technology environments.
Responsibilities:
- Advanced Support: Provide expert support for network infrastructure (e.g., Ubiquiti, Meraki, Cambium, Aruba, AeroHive, Ruckus, Cisco Catalyst), WAN, LAN, and Firewalls (e.g., SonicWall, Fortigate, Meraki, Palo Alto)
- Implementation and Support: Implement and support network technologies, principles, and protocols including RSTP, VLANs, ISPs LAG, LACP, Multipath, IGMP, QoS, etc.
- Wi-Fi Authentication: Plan, implement, and support various Wi-Fi authentication methods including Private WLANs using xPSK (iPSK, ePSK, DPSK) and sometimes Radius
- Client Onboarding and Monitoring: Onboard and monitor client networks in Auvik NMS
- Wi-Fi Optimization and Analysis: Utilize Ekahau for Wi-Fi optimization, design, and analysis
- Troubleshooting and Escalation: Troubleshoot and resolve Tier 3 technical support issues and act as the primary and final escalation point
- Network Connectivity: Troubleshoot network connectivity and work with wireless controllers, access points, routers, firewalls, and network switches
- Design and Implementation: Design, implement, maintain, and support all wireless and wireline network connectivity systems
- Solution Design and Implementation: Solution design and implementation of new technologies for clients to meet business requirements
- Uptime Maximization: Maximize up time through preventive and proactive maintenance and support as needed
- Communication: Participate in weekly change advisory board meetings, maintain detailed documentation of network configurations, changes, and procedures, and collaborate with team members to resolve complex issues
- Record Keeping: Accurately record all time and notes for work performed and document all work performed in the ticketing system (ConnectWise)
Requirements:
- Experience: At least 7 years of working experience designing, maintaining, troubleshooting, and supporting various technology environments
- Extensive Experience: Extensive experience in networking, firewall, routing, and switching
- Skills: Experienced in: TCP/IP, WANs, ISPs, DNS, NAT/PAT, QoS, VLANs, RSTP, PoE, etc.
- MSP Experience: MSP Experience Preferred
- Travel: Some travel to customer sites (approx. 10%)
- Customer Service: Strong customer service and active listening skills
- Communication Skills: Strong written and verbal skills
- Interpersonal Skills: Strong interpersonal and client management skills are a must
- Professionalism: Ability to handle client interactions professionally and respectfully
Benefits and Salary
The salary for this position is $120,000 per year, making Softrim LLC an attractive option for those seeking a stable and lucrative career in IT. In addition to a competitive salary, employees are eligible for benefits (medical, dental, vision, life, AD&D, disability) and a 401(k) plan after an introductory period. Working hours are from 8:00 a.m. until 5:00 p.m., Monday through Friday, excluding company-observed holidays. Occasional after-hours work may be required.
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