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Automotive Service Consultant
2 months ago
We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Lindsay Cadillac of Alexandria. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Meet and greet service customers promptly in a professional and courteous manner.
- Inspect vehicles and refer to service history to accurately identify and verify customer's service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
- Meet requirements of the state and federal law for automobile repair and consumer protection.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
- Two or more years of previous experience as a service advisor.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process driven environment.
- Outstanding communication skills in both verbal and written.
We offer a comprehensive benefits package, including a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.
