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Customer Service Advocate
3 weeks ago
Augeo Affinity Marketing is a leading enterprise engagement and loyalty platform company. We deliver compelling experiences and foster meaningful connections with employees, customers, members, and channel partners across industries.
We serve thousands of clients, including more than 70 of the top Fortune 500 companies, representing millions of end users.
Our team values diversity and inclusivity, creating a workplace where everyone feels welcome and comfortable bringing their authentic selves to work.
Responsibilities
You will spend your days responding promptly to participant inquiries, ensuring program information is clearly and accurately conveyed, researching inquiries into point redemption, working directly with internal and external partners at a program and order level, having open communication with team members to share information, knowledge, and expertise, following established guidelines for participant issue resolution, documenting customer issues including resolution, demonstrating personal ownership for tasks and following through, working with multiple systems including databases and web-based applications, fostering respect, trust, and cooperation with all contacts within and outside Augeo, being the Subject Matter Expert on Incentive & Recognition programs, carrying out in-house product fulfillment duties as required.
Requirements
To succeed in this role, you should have customer support or similar experience, attention to detail and accuracy, interpersonal, listening, and problem-solving skills, professionalism in all methods of communication, strong data entry background and comfort level, initiative, adaptability, and a sense of humor, effective organization, ability to manage multiple tasks and meet deadlines, personal confidence and ability to thrive in a team environment, beginner to intermediate ability in Microsoft Office Products, flexibility, adaptability to change, self-motivation, and enjoyment of working in a fast-paced environment.
