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Food and Beverage Server
2 months ago
Job Summary:
The Food and Beverage Server is responsible for providing exceptional service to internal and external customers, ensuring a memorable experience for guests at Hard Rock International. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:- Guest Service: Create a welcoming atmosphere, build relationships with guests, and mentor team members to deliver superior service.
- Food and Beverage Service: Greet guests, inform them about daily specials, and serve food and drinks according to Hard Rock's standards.
- Menu Knowledge: Assist guests in selecting menu items and beverages, showcasing sales skills with thorough menu and product knowledge.
- Quality Control: Ensure guest satisfaction by checking food quality and promptly addressing guest complaints.
- Appearance and Cleanliness: Maintain a tidy, neat appearance, carrying out tasks with a focus on cleanliness and safety.
- Anticipation and Fulfillment: Anticipate, identify, and fulfill guest needs.
- Inventory and Tasks: Conduct inventories and other assigned tasks.
- Special Events: Assist with other tasks during special events or parties, aiding in various activities such as carving, cooking, setup, or teardown stations as required.
- Cleaning and Sanitizing: Responsible for cleaning and managing ashtrays, and sanitizing work and public areas.
- Licenses and Certifications: Must acquire and retain valid licenses/certifications as per Federal, State, and ERGC Gaming regulations.
- Background Check: Must pass a background check successfully.
- Drug Screening: Must clear a drug screening test.
- Age: Must be at least twenty-one (21) years old.
- Availability: Must be available to work holidays, weekends, flexible shifts, and unusual hours.
- Experience: Previous experience in the Gaming sector is highly preferred.
- Table Serving Procedures: Knowledge of table serving procedures and etiquette.
- Customer Service: Exceptional customer service abilities.
- Licenses and Certifications: Must be capable of obtaining and preserving all necessary licenses/certifications following Federal, State, and Gaming regulations.
The Tribal Council gives priority in all employment activities to members of the Enterprise Rancheria Tribe who meet the job criteria.