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Front-End Supervisor

2 months ago

Roseville, United States Restaurant Depot Full time
{"title": "Front-End Supervisor", "description": "Job Summary

As a Front-End Supervisor at Restaurant Depot, you will be responsible for supervising cashiers, front-end loaders, checkers, and U-boat retrieval. Your primary goal will be to ensure friendly, efficient, and professional customer service while maintaining compliance with established sales and security policies and procedures.

Key Responsibilities
  1. Supervise, train, and evaluate cashiers, front-end loaders, checkers, and U-boat retrieval.
  2. Ensure customer satisfaction by resolving complaints in a timely and professional manner.
  3. Assist customers with product location and detailed information when needed.
  4. Plan and prepare work schedules to include lunch and vacation.
  5. Perform cashier duties, including operating the register, when needed.
  6. Investigate and resolve customer complaints in a timely and professional manner.
  7. Efficiently use industry-specific software to resolve customer inquiries, price checks, inventory queries, and price discrepancies.
Requirements
  1. Bachelor's Degree or High School Diploma/GED with at least 4 years of experience in customer service or a related field.
  2. Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
  3. Effective oral and written communication skills.
  4. High level of interpersonal skills to handle sensitive situations.
  5. Commitment to company values and strong customer orientation.
  6. Computer Literacy.
Work Environment

The work environment is generally room temperature, with occasional changes due to seasonal and store activity levels.

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